Here is the complete, comprehensive legal document formatted cleanly as standard plain text for your immediate use. You can copy and paste this text directly into your system dashboard, welcome emails, or registration pages.

LEGAL TERMS AND CONDITIONS: JOHNSON’S GLOBAL SHIPPING & LOGISTICS

Effective Date: May 27, 2026

Document Version: 1.0 (Final - Operational Approval)

Web Domain: jglshipping.com

IMPORTANT LEGAL NOTICE TO ALL USERS:

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE REGISTERING AN ACCOUNT, BOOKING A SHIPMENT, OR UTILIZING THE COURIER NETWORKS OF JOHNSON’S GLOBAL SHIPPING & LOGISTICS. BY CREATING AN ACCOUNT OR ALLOWING THE COMPANY TO LOGISTICALLY MANAGE YOUR CARGO, YOU EXPLICITLY AGREE TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS UNDER THE SOVEREIGN JURISDICTION OF THE LAWS OF JAMAICA.

1. SERVICE DESCRIPTION & OPERATIONAL SCOPE

Johnson’s Global Shipping & Logistics (hereinafter referred to as "the Company") operates as an international cargo forwarder, customs clearance facilitator, and domestic final-mile courier. Our service channels are organized to maximize delivery speed and security, deliberately preventing slow or delayed logistics lines: 1.1 Regular Air Freight: Fast-channel transit for urgent, lightweight, and time-sensitive packages. Consignments are received at our overseas sorting hubs, manifested, airlifted to Jamaica, presented to the Jamaica Customs Agency (JCA), and routed to local hubs. 1.2 Regular Sea Freight: Volume and weight-optimized maritime transport for heavy, large-scale, or commercial shipments consolidated into ocean freight containers. 1.3 Ground Transportation & Courier Dispatch: Localized sorting and final-mile distribution out of St. James, Jamaica, servicing primary physical collection points including Montego Bay, BOS, and Knutsford hubs.

2. CUSTOMER RESPONSIBILITIES & DECLARATIONS

The customer (hereinafter referred to as "the Member" or "the Client") guarantees compliance with all required legal and logistical protocols upon booking or delivery. The Client agrees to the following mandates: 2.1 Accurate Documentation: The Client must upload a true, legally valid, and unaltered original supplier invoice via the online customer dashboard immediately upon the item arriving at the international hub. Under-invoicing, missing declarations, or falsified values will result in intermediate holds by the Jamaica Customs Agency and immediate suspension of processing by the Company. 2.2 Structural Packaging Standards: The Client is exclusively responsible for ensuring that all goods are securely enclosed in outer boxes, heavy-duty wrapping, or crates resilient to standard commercial sorting, international flight, or oceanic shipping friction. Internal padding (bubble wrap, foam panels) must be utilized for fragile elements. The Company accepts no liability for items damaged due to structurally deficient or flimsy original supplier packing. 2.3 Consignee Matching: Every package shipped through the Company's hubs must bear the exact account name and customized mailbox configuration code. Unidentified or mismarked packages will be subject to severe administrative holds.

3. OPERATING HOURS & SERVICE AVAILABILITY

To ensure reliable customer touchpoints, the Company maintains fixed professional operational hours at its principal office and collection nodes in St. James, Jamaica:

Monday to Friday: 9:00 AM – 6:00 PM (Standard routing, sorting, customer care, and active distribution channels).
Saturday: 9:30 AM – 4:00 PM (Collection point operations, quick-pickup processing, localized handling).
Sunday: CLOSED (No operations; online query intake only).
Public Holidays: CLOSED (No holiday service availability across processing or courier lines).

4. PRICING, FEE STRUCTURES & FINANCIAL TERMS

Logistical charges are dynamically calculated based on deadweight parameters alongside mandatory fixed flat fees per package transaction. By utilizing the service, the Client consents to the following explicit payment schedules:

4.1 Weight-Based Freight Rate Metric (JMD)

0.1 lbs to 1.0 lbs: $600.00 JMD flat structural entry minimum freight charge.
1.1 lbs to 5.0 lbs: $110.00 JMD calculated per continuous pound increment.
5.1 lbs to 20.0 lbs: +$550.00 JMD mid-weight structural baseline adjustment applied to the bracket.
20.1 lbs and above: $500.00 JMD bulk-tier flat assessment metric computed across total volume.

4.2 Mandatory Surcharges & Processing Fees

Standard Handling & Processing Fee: A non-negotiable flat administrative processing fee of $200.00 JMD is automatically applied to every unique package tracking number processed through our international or regional sorting centers.
Premium Ground Delivery Charge: Final mile personalized physical courier delivery to Montego Bay, BOS, and Knutsford distribution centers or direct-to-door configurations within the localized delivery grid is billed at a fixed rate of $700.00 JMD per delivery transaction.

4.3 Non-Negotiable Storage Surcharges Packages that remain uncollected at any designated physical distribution node, warehouse, or collection terminal in St. James or broader networks for more than fifteen (15) consecutive calendar days post-delivery notification will be assessed a strict storage fee of $100.00 JMD per day, per package. No packages will be discharged or delivered until all accrued storage penalties are liquidated in full.

5. DELIVERY TIMEFRAMES & FAILED DELIVERY PROTOCOL

The Company values punctuality and prides itself on maintaining fast, to-your-door logistics lines: 5.1 Fulfillment Timeline: Standard ground delivery or pickup availability occurs within 1 to 2 business days after a package's status is officially updated within our electronic portal as "Ready for Pickup" or "Arrived in Country". 5.2 Size/Weight Capacity Limit: The Company enforces no maximum package weight or sizing caps; however, oversized, heavy, or non-standard cargo requiring specialized vehicle tailgates or multi-man teams must be scheduled 48 hours in advance and will incur customized machinery logistics surcharges. 5.3 Failed Delivery Attempt Actions: If a Client requests a personalized door delivery ($700.00 JMD tier) and the dispatch courier is unable to complete the delivery due to the Client being unreachable, absent, or lacking immediate legal tender for payment, the package will be safely repatriated to the primary St. James sorting hub. The Client must then either pay an additional $700.00 JMD for a secondary dispatch setup or physically collect the cargo.

6. ABSOLUTE RESTRICTIONS & PROHIBITED GOODS

The Client must strictly adhere to all applicable border restrictions and safety parameters. The Company does not accept, route, transport, or process any items classified as restricted or prohibited under the Jamaica Customs Act, international civil aviation regulations, or maritime hazardous material codes.

The standard customs blocked list includes, but is not limited to:

Flammable materials, explosives, combustible liquids, gases, fireworks, or lighter fluids.
Corrosive chemical agents, industrial toxins, radioactive components, or bio-hazardous matter.
Illicit narcotics, psychotropic substances, or contraband items under the Dangerous Drugs Act of Jamaica.
Firearms, lookalike or toy replica guns, ammunition, tactical combat gear, camouflage apparel, or weapon components unless explicitly backed by a prior, verified import license signed by the National Firearms Authority (NFA) and Ministry of National Security.
Perishable biological samples, live animals, untamed organic agricultural items, or soil vectors unless permitted by the Ministry of Agriculture and Fisheries.
Cash, bearer bonds, gold bullion, precious gemstones, or high-value negotiable certificates.

Legal Indemnity: Any prohibited or undocumented contraband intercepted in the Client’s mailbox or freight consolidation unit will be instantly confiscated and surrendered to the Jamaica Customs Agency or the Jamaica Constabulary Force (JCF). The Client shall fully indemnify the Company against all criminal prosecutions, fines, and operational disruptions stemming from a violation of this clause.

7. COMPREHENSIVE LIABILITY LIMITS & INSURANCE

The Company operates a highly fortified logistics chain designed to protect cargo. However, the financial exposure of the Company is explicitly capped as follows: 7.1 Standard Structural Liability Limit: In the absence of a verified, prior written declaration of premium high-value insurance coverage purchased from the Company, the maximum absolute liability assumed by the Company for any proven loss, structural destruction, or theft of a package while in its physical custody is limited strictly to the lower of $100.00 USD (or its equivalent in JMD) or the documented declared value on the matching original product supplier invoice. 7.2 Absolute Exclusions: The Company shall bear no responsibility or liability whatsoever for: a) Consequential financial losses, loss of business profits, or structural market delays. b) Internal electronic or mechanical malfunction of items where the outer structural packaging remains completely undamaged, un-pierced, and intact. c) Items delayed, seized, opened for examination, or destroyed by the Jamaica Customs Agency due to non-compliance with statutory Jamaican importation laws. 7.3 Formal Claims Processing Protocol: All claims relating to visible outer damage, item shortages, or structural missing components must be documented and filed in writing at the immediate point of collection or final delivery drop-off. Once a Client signs the physical or electronic delivery manifest and departs the distribution station, the package is legally deemed delivered in pristine, flawless commercial condition, and all rights to initiate subsequent claims are completely extinguished.

8. FORCE MAJEURE & CUSTOMS DISRUPTIONS

The Company cannot be held liable for any delay, failure to deliver, loss, or damage arising out of events beyond its reasonable operational control. This includes, without limitation: acts of God, hurricanes, tropical storms, severe flooding, earthquakes, labor strikes, civil unrest, war, international flight cancellations, oceanic vessel delays, cyber-attacks on national port authority software networks, or lengthy random inspection hold-overs conducted by the Jamaica Customs Agency. During such events, standard delivery timeframes are suspended.

9. DISPUTE RESOLUTION, GOVERNANCE & JURISDICTION

These Terms and Conditions shall be governed by, interpreted, and enforced strictly in accordance with the substantive and procedural Laws of Jamaica. 9.1 Step 1: Formal Administrative Review: In the event of a commercial dispute or service issue, the Client must submit a formal written complaint to the General Manager via email at [email protected] within seven (7) business days of the incident. The General Manager will review the operational records and provide a formal response within fourteen (14) business days. 9.2 Step 2: Arbitration: If the administrative review fails to achieve an amicable resolution, both parties agree to submit the dispute to a single, mutually agreed-upon arbitrator under the rules of the Arbitration Act of Jamaica. The seat of the arbitration shall be in Saint James, Jamaica, and the language of the proceedings shall be English. Both parties shall split the cost of arbitration evenly.

10. PRIVACY, DATA PROTECTION & CYBER-SECURITY

In accordance with the Data Protection Act of Jamaica, the Company is dedicated to safeguarding all personal information. The Client consents to the collection, electronic storage, and processing of names, geographic addresses, telephone contacts, emails, and tax registration data.

This sensitive information is used strictly to secure shipping manifests, clear customs, arrange final-mile ground delivery, and send tracking update notices. The Company will never sell, trade, or share user data with external marketing entities. Data will only be disclosed to official regulatory bodies like the Jamaica Customs Agency or law enforcement upon production of a valid judicial warrant or explicit statutory mandate.

11. MODIFICATION, TERMINATION & ACCOUNT CLOSURE

11.1 Right to Amend: The Company reserves the structural right to alter, modify, amend, or rewrite any portion of these Terms and Conditions at its sole discretion at any time. Updated versions will be immediately posted to our primary web domain (jglshipping.com) and will take effect immediately upon publication. Continued use of the Company's shipping addresses, international hubs, or courier networks constitutes absolute acceptance of the revised terms. 11.2 Account Termination: The Company, through its General Manager, reserves the absolute right to terminate, suspend, or permanently cancel a customer's account without prior notice if the user exhibits abusive behavior toward staff, engages in suspected fraudulent transactions, routinely avoids freight or storage payments, or consistently violates import regulations.

12. FORMAL REFUND & FINANCIAL PAYOUT POLICY

12.1 Finality of Charges: All payments made to the Company covering freight charges, handling fees, duty advancements, and courier dispatch surcharges are strictly non-refundable once the physical logistics service has been executed. 12.2 Approved Refund Windows: In specific instances where a documented overpayment has occurred, or where a claim for a lost/stolen item has been officially approved by the General Manager in writing, the refund will be processed inside a window of 14 to 30 business days. Approved refunds will be paid out solely via direct electronic bank transfer to the Client’s verified Jamaican bank account or issued as an unexpirable logistics service credit on the Client's active profile, at the absolute discretion of the Company.

COMPANY CONTACT DETAILS FOR LEGAL NOTICES:

Company Name: Johnson’s Global Shipping & Logistics
Physical Address: St. James, Saint James, Jamaica
Primary Phone: +1 (876) 812-2650
Business Operations Line: -3868860
Corporate Email: [email protected]
Authorized Signatory: General Manager, Johnson’s Global Shipping & Logistics